Updated version (effective 2025): Here
Terms and Conditions
Payment Policy (2024)
Pre-payment for sessions:
All sessions for therapy services must be prepaid. Any therapy session (including the Initial
Consultation/IC) is officially booked only upon prior payment.
Monthly Pre-paid Billing for Regular Sessions:
- Clients wishing to book regular sessions at specific days/times, and/or with specific therapists, will be required to pre-pay on a monthly basis (by the 7th) to secure these sessions. The clinic will send invoices and payment reminders.
- The frequency of sessions and the associated cost will be as agreed upon by the parents/guardians of the child and as recommended by the therapist following the IC.
Pre-payment for Sessions:
Ad-hoc, single slot booking and session by session post-payments are permitted, however it is important to note that such bookings do not ensure the availability of future sessions at the same day/time or with the same therapist. To guarantee future sessions at specific days/times and with specific Therapists, sessions must be prepaid on a monthly basis.
Invoicing and Payment:
- Clients with booked sessions will receive a monthly prepayment invoice detailing the charges for the scheduled sessions.
- Payments for these invoices are due by the 7th of every month.
- A late payment charge of 5% per month will be applied to all outstanding balances that are not paid by the due date.
- Repeated late payments or failure to pay may lead to suspension of services and/or loss of the reserved therapy slot.
Cancellation Policy (2024)
Invoicing and Payment:
If a cancellation is initiated by our clinic, we will endeavour to offer a make-up session to ensure that the client does not miss out on their scheduled therapy. These make-up sessions will be arranged at a mutually convenient time and will be equivalent in duration and quality to the missed session.
In the event that it is not feasible to schedule a make-up session, the client will not be charged for the cancelled session. The value of the missed session will be credited to the client’s account and will be reflected as an adjustment in the next monthly bill.
Cancellation by Client due to medical reasons:
- Cancellations made by the client without the support of a Medical Certificate (MC) will be charged in full. This ensures that our resources are utilized efficiently and appointments are available for other clients in need.
- In cases where the cancellation is due to a medical reason and is supported by a valid MC, we acknowledge the necessity of the cancellation. The clinic will endeavor to arrange a make-up session to compensate for the lost time, subject to the availability of our therapists and resources.
- If arranging a make-up session is not feasible, the client will not be charged for the cancelled session. The value of the missed session will be credited to the client’s account and will be reflected as an adjustment in the next monthly bill.
- Clients should notify the clinic of cancellations or rescheduling requests via phone at +65 64688991 or via email at
in**@ka**********.sg
.
Long-term Cancellations and Slot Reservation:
- Clients planning long-term absences (e.g. due to travel or other personal reasons) must inform the clinic at least 14 days in advance.
- The decision to hold or release the slot will be considered based on individual circumstances.
- Clients may be required to pay to reserve their slot during extended absences.
Refund Policy:
- We offer a full refund for any unused therapy sessions. If for any reason you decide to discontinue your sessions with us, we will ensure that the process is hassle-free. You are entitled to a refund for all sessions that have not yet been utilized, with no questions asked.
- To request a refund, please contact our administrative team either via phone at +65 64688991 or via email at
in**@ka**********.sg
. Provide your name, contact details, and any relevant information about your sessions. Our team will assist you with the refund process and ensure it is completed promptly. - Once a refund request is received and verified, we will process your refund as quickly as possible. Please allow a standard processing time of up to 10 working days, to process your refund request.
Therapy Session Fees:
The fees for the therapy session will be billed in full right after the therapy session has concluded and is to be paid either via bank transfer, NETS, PAYNOW, or Credit Card. Fees are non-refundable and non-transferable. You are financially responsible for the payment of all fees related to the therapy session. Kaleidoscope Therapy Centre Pte. Ltd. (referred as “Kaleidoscope” hereafter) reserves the right to refuse service to any client whose payment is in arrears until payments are settled in full. A late payment fee of $50 will be added to any outstanding payment for each month where payment is not made.
Fee Changes:
Kaleidoscope reserves the right to adjust its fees as and when needed. A one-month notice period will be issued regarding any fee changes to all existing clients so that they may plan accordingly.
Session Cancellation:
If you wish to cancel an upcoming therapy session, you have to notify Kaleidoscope at least 48 hours in advance. If you fail to do so, you will be charged 50% of the session fees. In case your child is sick and is not able to attend the therapy session, you will not be charged with any fees. However, Kaleidoscope staff may ask you to submit the Medical Certificate of the child.
Make-up Session(s):
If your child misses any therapy session due to any reason, Kaleidoscope will try to arrange for a make-up session to maintain the continuity and intensity of therapy. A member of staff from Kaleidoscope will get in touch with you to arrange a make-up session based on your preference and the therapist’s availability.
Replacement Therapist:
In case your assigned therapist is going on leave and is not available to conduct the therapy session, Kaleidoscope will try its best to arrange for a replacement therapist on a temporary basis. We will ensure to the best of our abilities that the replacement therapist has similar experience and qualifications and is well equipped to conduct therapy sessions with your child.
Consent for taking Videos and Photographs of Child:
During the therapy sessions, Kaleidoscope therapists may take photographs and Videos of your child. The purpose of these photos and videos is to communicate the progress of the child to you and to provide you with specific tips and tricks that you can utilize at home. In addition, these photos and videos may be used internally within Kaleidoscope to advance best practices and for research purposes only. All the data collected will be located in a secure location and will NOT be shared on any Social Media platform without obtaining prior permission in writing from you.
Long Absence:
If you plan to take a long vacation (more than 2 weeks), please inform us at least 1 month in advance so we can make arrangements. Your slots will be forfeited and we will arrange for a different slot with you based on your preference and the availability of the therapist. We cannot guarantee that the therapists assigned to you will be available when you resume your sessions. If you would like to retain the time slot with your assigned therapist, you can do so by paying 50% of the total fees for the missed sessions.
Terminating Therapy Sessions:
If you would like to terminate your therapy sessions for any reason, please notify Kaleidoscope at least 4 weeks in advance. You are required to make the payments for any outstanding invoices that have been issued to you for the therapy services that have been rendered.
Intellectual Property and Media Rights:
The Client acknowledges that Kaleidoscope own all rights, title and interest in and to all therapy sessions, training materials, all of which are protected by the relevant copyright and intellectual property laws, and shall not be shared, sold, copied, recorded, reproduced or disclosed by the Client by any means or for any purpose without the express written consent of Kaleidoscope.
The Client further acknowledges that it shall have no right to use any trademark owned or used by Kaleidoscope without the express written consent of Kaleidoscope.
Any unauthorised use, sharing, sale, copying, recording, reproduction or disclosure of the Therapy Materials (or any part thereof) or Kaleidoscope’s intellectual property rights, including any unauthorised use of any trademark owned or used by Kaleidoscope, shall, in addition to any other rights and remedies available to Kaleidoscope at law, in equity or under statute, be valid grounds for the suspension or termination.
Discharging of Services:
Kaleidoscope reserves the right to discharge a client should we feel that their needs exceed the capacity of the centre to provide specific mobility need support, behavioural/psychological support, or specialized strategies in which our staff are not trained. We also reserve the right to discharge a student should they pose considerable risk to themselves and others at the centre. Kaleidoscope reserves the right to discharge any clients who are in arrears of payment for over one month.
No Show:
Kaleidoscope reserves the right to consider any client who has neither paid for services nor attended therapy sessions for two successive sessions without any reasonable reason as discharged. The weekly therapy session slot will be released. Missed therapy sessions will not be rescheduled or replaced.
Force Majeure:
An event beyond the reasonable control of Kaleidoscope; a “Force Majeure Event”; shall include such events as an act of God, accident, fire, flood, war, riot, civil unrest, act of terrorism, chemical or biological contamination, strikes, industrial disputes, outbreak of epidemic or pandemic of disease, compliance with any law or governmental order, rule, regulation or direction (including that of a local authority), failure of utility service or transportation. In the event of a Force Majeure Event arising which prevents or delays the ability of Kaleidoscope to provide services (e.g. delay in opening school, early dismissal of school or temporary school closure) or in fulfilling any of its obligations; Kaleidoscope will have no liability in respect of the performance of its obligations as are prevented by the Force Majeure Event while it continues. Kaleidoscope shall immediately give parents notice in writing, specifying the nature and extent of the circumstances giving rise to the Force Majeure Event.
Personal Belongings:
Please note we are not responsible for damage to or loss of hair clips, jewellery, shoes, toys, clothes, bottles, clothes, etc. or any other personal belongings of the client. Please ensure all items are accounted for at the time of pick up. We encourage you to label all belongings with your child’s name.
Public Holidays and Centre Closure:
Kaleidoscope is closed during public holidays. There will be no therapy sessions conducted during public holidays. A make-up therapy session will be arranged based on the availability of the therapist. A staff member of Kaleidoscope will arrange a make-up session with you.
On certain days, the centre will remain closed due to planned repair works, upkeep of facilities, training, etc. Kaleidoscope will provide advance notice to its clients at least 2 weeks in advance. A staff member of Kaleidoscope will arrange a make-up therapy session for you based on your convenience and the availability of the therapist.
CCTV:
CCTV is used by Kaleidoscope within our premises for security and the protection of assets. Footage of the CCTV is only accessible to Kaleidoscope management and located in a secure location. Any footage will only be shared with third parties if required by law.
Release of Information for Insurance:
Kaleidoscope or your insurance company are authorized to release any information required to process your insurance claims if applicable.
Changes in Addendum:
From time to time, Kaleidoscope reserves the rights to change or amend the terms & conditions without given notice. If we do, our clients will be notified through an email notification, or through other reasonable means. The new terms & conditions will be applicable with immediate effect.
Medical Emergencies:
In the event of serious medical emergency, Kaleidoscope’s first aid trained staff will start to administer first aid to your child. Our First Aid Staff and Management will determine if an ambulance is required. We will contact and let our clients know that an ambulance is required. Should either parent not be contactable with 5 minutes, Kaleidoscope will make a determination on the medical urgency and call an ambulance. Kaleidoscope will not be held liable for an ambulance call out for medical emergencies. Should a parent be contacted and choose not to have an ambulance called to support their child, Kaleidoscope will not be held liable for any medical outcome to the child.